Refund policy
60-Day Money-Back Guarantee
We believe in giving you the time to truly experience the difference Waggles makes in your kitchen. That’s why we ask that you use your product for a minimum of 14 days before requesting a return — it often takes this long to appreciate the full performance benefits of hybrid cookware.
If after 14 days (and within 60 days of delivery) you’re not satisfied, simply contact us at hello@wagglespetco.com to begin the return process.
- Refunds are issued to the original payment method once the return is received and inspected.
- Shipping fees (if applicable) are non-refundable.
To expedite your request, please include your Order Number, Full Name, and Email Address used at checkout.
Order Cancellations
If you wish to cancel or amend your order, please contact us within 12 hours of placing it. After this timeframe, orders will have entered processing and can no longer be changed or cancelled.
- Refunds for cancelled orders will be processed within 7 business days of approval.
Damaged or Defective Items
We take great care to ensure your cookware arrives in perfect condition. An item is considered damaged only if the product itself is defective or physically broken. Please note that minor imperfections in the outer packaging (e.g., dents, scuffs) are not considered damage if the product remains unaffected.
If your item arrives damaged, notify us within 72 hours of delivery by emailing hello@wagglespetco.com with a clear photo of the damage. Once verified, we’ll replace the product at no cost to you.
We cannot refund or replace items damaged due to normal use, wear and tear, or misuse.
Shipping & Delivery
We aim to deliver your order promptly, but please understand that Waggles cannot be held responsible for courier delays, customs holds, or other issues outside our control.
If you experience a delivery problem, we recommend contacting the courier directly for the fastest resolution.
Waggles is not liable for lost, stolen, or delayed packages once they have been handed to the courier.
Incorrect Shipping Address
It’s the customer’s responsibility to ensure that all delivery details entered at checkout are correct. If you notice an error, please notify us within 12 hours. Orders shipped to an incorrect address without notice in that period are not eligible for a refund or replacement.
Policy Updates
Waggles reserves the right to update this Return & Refund Policy at any time. We encourage customers to review the latest version before purchasing.
By placing an order with Waggles, you acknowledge and accept the terms outlined in this policy.